Q1. Are your transceiver modules compatible with Cisco?
A1: Yes, Topstar transceivers can compatible with Cisco. All the brand Topstar's SFP compatible as the following:Cisco, Nortel, Juniper, 3COM, HUAWEI, H3C, Alcatel-lucent, FOUNDRY, D-Link, EXTREME, Ruijie, NETGEAR, ZTE, Enterasys, ZyXEL, Linksys, Ericsson, DCN, Allied, SMC, Brocade, Force10, Hirschmann, Planet, Adtran, ASNTE, Trendnet, BDCOM, BLADE, BITWAY, Telco, Feixun...etc
Q2. How does your company do regarding quality control?
A2: Every single optic individually tested in our test center , and also tested for compatibility on a variety of different brands of network equipment
Q3. What are the trade terms?
A3: Lead Time: most popular optics in stock ,ready to ship. some of higher-value and specialize optics have a short lead time.
Payment term: Western union, T/T, Aliexpress escow, money gram ,cash payment, LC
Warranty: 3 year
Q4. What is operating temperature range of optical modules?
A4: Commercial temperature range(COM) : 0 to 70°C(32 to 158°F)
Extended temperature range(EXT):-5 to 85°C(23 to 185°F)
Industrial temperature range(IND)::-40 to 85°C(-40 to 185°F)
Storage temperature range:-40 to +85°C(-40 to 185°F)
We can supply according to your request.
Q5. What shall I do if we encounter the problem of your product?
A5 : Please contact with our sales representative about the problem without delay, we will give you best solution within 24hours . Meanwhile, plese submit the inspection report with picture about the problem description. We will do our best to solve the problem and find the solution . If you are in urgent need, we will resend or replace the products for you at the first time.
Q6.What kind of transportation should I select?
A6:For the transceiver products ,you can choose air or using your own account of DHL , UPS or Fedex .If you don't have the courier account, we can arrange from our side and you pay us together with order. For big volumes products, We suggest the customer to arrange shipment by sea or air , it depends on the order volume and gross weight. We can help you to find the good forwarder to send the goods to your place in good price. Please consult details with our sales representative.
If you need more infomations , welcome to visit our website : www.opticalmodulemanufacturers.com